Política de reembolso
Return and Refund Policy
All Sales Final
At Don’s Dose Sports Shop, we take immense pride in the quality and craftsmanship of our products. Each jersey is meticulously inspected to ensure it meets our high standards. As such, all sales are final. This policy is in place to maintain the integrity of our products and to ensure that every customer receives a brand new, untouched item. We encourage you to carefully review your order details, including size and personalization options, before completing your purchase.
Manufacturing Faults
We stand behind the quality of our jerseys. However, if you encounter a manufacturing defect, we are committed to making it right. Should you receive a jersey that you believe has a manufacturing fault, please follow these steps:
- Proof of Fault: Within 14 days of receiving your order, contact us at (donsdose@gmail.com). Include your order number and detailed photographs clearly showing the manufacturing defect. This documentation is crucial for us to assess the issue.
- Tags and Condition: The jersey must be in its original, unworn condition, with all tags still attached. Jerseys that have been worn, washed, or altered in any way are not eligible for return or refund.
Review Process
Upon receiving your request, our quality assurance team will conduct a thorough review of the provided evidence. This process ensures that all claims are legitimate and that we uphold the highest standards of fairness and transparency. If the defect is confirmed, we will offer the following options:
- Replacement: We will send you a replacement jersey at no additional cost, ensuring that you receive a product that meets our quality standards.
- Refund: If a replacement is not feasible, we will issue a full refund to your original payment method.
Shipping Costs
In the event that your return is approved due to a confirmed manufacturing fault, Don’s Dose Sports Shop will cover the return shipping costs. We will provide you with a prepaid return shipping label, making the process as convenient as possible for you.
Contact Us
For any return or refund inquiries, please do not hesitate to contact our customer service team at donsdose@gmail.com. We are here to assist you and to ensure that your shopping experience with us is nothing short of excellent.
Additional Information
- Returns and refunds are only applicable for jerseys with proven manufacturing faults.
- All return requests must be initiated within 14 days of receiving your order.
- Each claim is handled with utmost care to maintain our commitment to quality and customer satisfaction.
Thank you for choosing Don’s Dose Sports Shop. We value your business and strive to provide you with top-quality products and exceptional service.